Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you are not 100% satisfied with the product you receive from us, please contact us to arrange a return and full refund. A customer service agent will contact you within 12 working hours to attempt to fix the problem with the product (if you'd like) or arrange for an immediate return.


To start a return, you can contact us at icotradingnetfeedback@icocustomercare.freshdesk.com. Items sent back to us without first requesting a return will not be accepted.

If a product is found to be defective, we will cover the cost of the return shipping.

If a return is required for some other reason (accidental purchase, wrong size product ordered) than return shipping will be the responsibility of the customer. Orders of this nature will be refunded when the product has been received and inspected by our warehouse staff that the item is in sellable condition.


You can always contact us for any return question at icotradingnetfeedback@icocustomercare.freshdesk.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
We also do not accept returns for used items or incomplete items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.